Now Hiring at Panda Tire & Auto — Be the Friendly Face Our Customers Trust!

Panda Auto and Tire: Bring Your People Skills—We’ll Teach You the Rest

Position
AUTOMOTIVE SERVICE CONSULTANT / CUSTOMER SERVICE REPRESENTATIVE

Wage/Salary
Negotiable Based on Experience, Starting at $17/hr

Employment Terms: Full-Time, Permanent

Why Panda Tire & Auto

For over 30 years, Panda Tire & Auto has been part of Moose Jaw’s everyday life—family-owned, people-first, and trusted for steady, honest workmanship. We are recognized because we do the right thing, the right way, and we do it together. Our very competent, supportive team shares knowledge, supports each other, and treats customers like neighbours. If helping people energizes you—and you want a calm, professional shop that’s proud of its craft—you’ll feel right at home here.

Our Promise to You

• We invest in your growth with hands-on training and daily coaching.
• We respect your time—no weekends. Keep work-life balance.
• We value your strengths and help you build a career based on skill and service.

The Heart of the Role

As a Service Consultant / Customer Service Specialist, you make car care feel simple and supportive. You’re the welcoming face at the counter and the clear voice on the phone—listening, explaining options in plain language, and ensuring every visit ends with confidence.

You will:

• Welcome & listen: Greet customers warmly, capture concerns and vehicle details.
• Guide & coordinate: Turn needs into clear next steps, schedule work, collaborate with our technicians.
• Explain & reassure: Present recommendations without jargon, set expectations, keep customers updated.
• Follow through: Check in after service and document everything accurately in our system.

What You’ll Bring

• A genuine love of serving people—the #1 trait of great service consultants.
• 1–2 years of customer service experience (automotive a plus, not required).
• Strong communication, organization, and follow-through; calm and caring under pressure.
• Comfort around vehicles—loving cars helps—and we’ll teach you the rest.
• Proficient computer skills (typing, using multiple platforms, email); we’ll train you on our shop software.
• Excellent phone skills (Every phone interaction should instill confidence that out client has called the right place)
• Valid driver’s license.

Tools & Training (How We Set You Up to Win)

• Structured onboarding with shadowing, checklists, and quick-reference guides.
• Coaching from experienced pros who genuinely want you to succeed.
• Clear processes for estimates, authorizations, follow-ups, and documentation so your day flows smoothly.

Your First 30 Days (Milestones That Matter)

• Days 1–30: Foundations
  • Shadow a senior consultant and learn our tone, scripts, and service flow.
  • Master work order write-up: capturing concerns, VIN/plate details, mileage, and notes that help technicians succeed.
  • Learn parts lookups: basics in our management system, supplier websites/portals, and phone lookups; request ETAs and document options.
  • Practice clear phone etiquette, appointment booking, and follow-ups.
  • Build momentum toward higher responsibility and earnings—based on skill.

Schedule & Growth (This Is a Mastery Track, Not Management)

This is a full-time, permanent Monday–Friday role—no weekends. Growth here means becoming exceptionally good at customer conversations, accurate work order write-ups, smart parts coordination, and smooth work flow.

As your capability and results grow, so does your compensation and responsibility within the Service Consultant role. We focus on craft excellence and client trust, not titles.

Why You’ll Love Working Here

• No weekends—a steady weekday rhythm for work/life balance.
• Health & Dental benefits packages suited to each individual or family—we look after our people.
• Ongoing training & development—grow skills and confidence with a capable, supportive team.
• Competitive hourly wage with room to progress as your responsibility grows.
• A friendly, professional, client focused environment with leaders who listen and invest in you.